How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you. For more shipping information (and to check specific postcodes) visit our shipping page.

How to track my order?

Please track your order at our Tracking page to see the live status of your order: https://17track.net/en

Do you ship internationally?

We sure do! We ship to every address in Australia and metro addresses in New Zealand, Japan, Hong Kong, Singapore and Malaysia. Currently, shipping to the United States is on pause amid the recent tariffs change. We hope to resume shipping soon!

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. If your order appears stuck in transit, please reach out to orders@brookibakehouse.com and we'll assist right away!

What are the ingredients in your products?

We understand the importance of knowing what's inside your freshly baked cookies, so we're happy to help! Please see a full list of ingredients and allergens here. All of our products are produced in a facility where peanuts and tree nuts are present.

Do you offer gluten free & vegan products?

We offer gluten free brownies online for delivery and at all store locations.We offer gluten free cookies, brownies and macarons in store at our flagship location in Fortitude Valley. From time to time we offer vegan/dairy free options in stores, however this is not a daily occurrence.

What is your return policy?

Due to the perishable nature of our products, we can only provide a refund if your order is faulty. If your order is faulty or incorrect, please contact us with your order number and details of the fault so we can assist you as quickly as possible.

Can I exchange an item?

Due to the perishable nature of our products, we do not offer exchanges or change of mind for any fresh product purchase. If you would like to exchange a merch item please ensure the item is in its original condition and packaging before commencing a return. Only items received in their original condition and packaging will be eligible for a refund/exchange. Please note, we do not refund shipping expenses under any circumstances.

Where are your stores located?

We currently have five stores, listed below.Fortitude Valley (open 7 days)Pacific Fair (open 7 days)Brisbane Airport (open 7 days)Westfield Chermside (open 7 days)Westfield Mount Gravatt (open 7 days)Get directions to your nearest location.

Where do I pick up my order?

At this time, we only offer pick up of cakes, cookies, and cupcakes from our Fortitude Valley store. The address is 15 Marshall Street Fortitude Valley.You can pick up your order during business hours on the day selected. Please note, we do not offer pre-orders or pick-ups from any other store locations.P.S. no need to wait in line! Just head straight to the sign "pre-orders and pick-ups" for a speedy pick up service with our friendly team. Please double check your order before leaving our store.