Privacy Policy

This Privacy Policy describes how Brooki Bakehouse ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website at Brooki Bakehouse.

1. Information We Collect

We collect information about you in several ways:

• Information you provide directly to us:

  • Contact Information: Name, email address, phone number, and shipping address.

  • Payment Information: Credit card details (processed securely by a third-party payment processor, not stored by us), billing address.

  • Account Information: If you create an account, we collect your username and password.

  • Communications: Information you provide when you contact us via email, phone, or our website's contact form.

• Information we collect automatically:

  • Usage Information: We collect information about how you interact with our Site, such as the pages you visit, the products you view, and the time and duration of your visit.

  • Device Information: We may collect information about the device you use to access our Site, including your IP address, browser type, operating system, and unique device identifiers.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and other similar technologies to collect information about your Browse activity. These technologies help us personalize your experience, analyze trends, and improve our services. You can adjust your browser settings to refuse all or some cookies.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders: This includes processing payments, shipping products, and communicating with you about your order status.

• Provide and improve our services: We use your information to operate, maintain, and enhance the functionality of our Site and to develop new products and services.

• Communicate with you: We may send you transactional emails about your orders, respond to your inquiries, and, with your consent, send you marketing and promotional emails about our products, special offers, and new arrivals. You can opt-out of marketing emails at any time by clicking the "unsubscribe" link in the email.

• Personalize your experience: We may use your information to show you products and content that are more relevant to your interests.

• Analyze and understand our audience: We use aggregated and anonymized data to analyze trends, track the effectiveness of our marketing campaigns, and understand how our customers use our Site.

• Protect our business and users: We may use your information to detect and prevent fraud, protect against unauthorized access, and comply with legal obligations.

3. How We Share Your Information

We may share your personal information with the following third parties:

• Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, shipping and delivery, website hosting, and marketing. These service providers have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose.

• Legal Compliance and Safety: We may disclose your information to comply with a legal obligation, to protect our rights or property, or to enforce our terms of use. This may include sharing information with law enforcement, government agencies, or other third parties in response to a subpoena, court order, or other legal process.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

4. Your Choices and Rights

• Accessing and Updating Your Information: If you have an account with us, you can log in to view and update your personal information.

• Opting-out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions in those emails.

• Do Not Track: Some web browsers offer a "Do Not Track" signal. We do not currently respond to these signals.

• Cookies: You can adjust your browser settings to refuse all or some cookies. However, if you disable cookies, some features of our Site may not function properly.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

7. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our Site and update the "Last Updated" date at the top of the policy. Your continued use of the Site after the changes are made constitutes your acceptance of the new policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Brooki Bakehouse, hello@brookibakehouse.com.au, 32 Berwick Street Fortitude Valley 4006 Brisbane Australia.