Pick Up FAQ
Got a question? Maybe we can answer it here for you. If we haven't answered your question below, please email email@example.com. Our current response time is 1-3 business days (Monday-Friday) during business hours.
How do I order a cake?
We accept cake orders online only. Visit this page to make an order. Please note, all cake orders must be made 3 days in advance.
The date I am trying to book is not showing, can I place an order?
If your desired date is not showing, this date is already fully booked or is no longer available as it falls within three business days. Sorry, this date is now closed for cake orders.
Do you accept corporate orders?
We sure do! We’ll work with you on colours, flavours and design to create a custom treat just for your event. We will need at least 7 days notice for large corporate orders.
What do I do if I want to change my order?We understand plans change. If you need to change the date or details of your order, just send us an email with your Order Number in the subject heading to firstname.lastname@example.org with your amendments, noting we cannot make changes to your order within 72 hours. We do not accept cancellations within 7 days. Please wait to hear from us with a confirmation of your changes, noting the only place we accept order ammendments is in writing, via email.
Can I pick up on a Sunday, Monday or Tuesday?Sorry, we do not accept cake orders for days we are closed. The good news is our buttercream cakes will last in the fridge for up to 3 days before you will notice a change in flavour, so you are welcome to pick up an order on Saturday for celebrations that fall on days the bakery is closed.
Can I request a custom order?Unfortunately, we are no longer accepting customisations that aren’t available as options on the website. The exception being for wedding cakes, which are available to be customised and will be quoted individually.
Do you offer wedding cakes?
We sure do! If your date is available in our calendar, we’d love to create something special for you. Just email us with your wedding date, inspiration photos, amount of guests and as much detail as possible regarding your preferences. We’ll circle back with a quote as soon as we can.
For all Delivery & Shipping FAQ's please click here.