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Customer Reviews

Based on 20 reviews
85%
(17)
0%
(0)
10%
(2)
0%
(0)
5%
(1)
A
Anonymous
So delicious!

Not sickly sweet... perfection!

L
Leah Korlevic
Disappointment PLUS

We recently ordered another cake from Brooki, expecting the same quality and experience as before. However, upon cutting into it, it was immediately clear the recipe had changed significantly. Instead of the pound-style cake we remembered, dense and subtly sweet, we received a fluffy, overly sweet sponge more suited to a six-year-old’s birthday party. While the cake’s appearance hadn’t lost its charm, the quality and flavour certainly had. It was completely different and a disappointing experience, especially given the premium price.

There was no mention on the website that the recipe or cake style had changed, which only added to the frustration. We ordered expecting consistency.

Before posting a review, we reached out to Brooki to give them the opportunity to respond. However, we were simply passed on to the team, with no meaningful engagement or resolution.

Although we’ve genuinely enjoyed Brooki in the past, this inconsistency and lack of care in handling feedback has left a bad taste in our mouths.

K
Kat
Heaven!

My daughter surprised me for my 40th with a Brooki cake (huge fan of her) and it was everything I expected and more! Will be the new fav for all things sweet! x

S
Sandra Birkensleigh
Gorgeous cake - loved by the party girl

cake wa everything we hoped for

A
Anonymous
Amazing cake

We absolutely loved the cake and it was all gone so quickly. Cake is moist and soft. Loved the butter cream with the perfect amount of sweetness.

Express Delivery
Quality ingredients
Recyclable Packaging

The internet's favourite cookies.

Brooki Bakehouse
BAKED WITH LOVE IN BRISBANE

For people with good taste.

Flowers are nice, but cookies taste better. Our freshly baked cookies are made with love in Brisbane and shipped to you daily. We use the best quality ingredients to deliver exceptional taste and service, every time.

Quality Ingredients

We use only the most delicious ingredients to create our cookies, brownies, cakes and limited edition treats.

Delicious gifting

Enjoy an easy gifting solution by sending our freshly baked goodies to the doorstep of someone you love. Express delivery!

Sustainable packaging

Our packaging is designed and produced with a sustainable focus. All of our packaging is recyclable.

Support local

We employ a team of 30 bakers, cake decorators, delivery drivers and customer service superstars who appreciate your support.

FAQ

When will my order be shipped?

We typically process and ship orders within 1-2 business days. We ship orders Monday-Thursday (we do not ship orders on Fridays so your order does not sit in transit over the weekend). If you place an order after 8:00am Thursday, it will ship the following Monday.

What's new now
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Bake with Brooki

Online Baking Classes

Join us from around the world for an online baking class, from our kitchen to yours.