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Customer Reviews

Based on 21 reviews
76%
(16)
10%
(2)
5%
(1)
0%
(0)
10%
(2)
A
A.P.
Mini cake

It was really yummy. Wish there was an exact reference photo on the websire so i would know what it was going to look like.

S
S.
A complete disappointment

Think twice before placing an order.

I placed a custom order for my husband’s birthday and clearly mentioned after ordering that it was for him. When I went to pick up the cake, I was shocked to see that the message was written in pink. Why would you use pink writing for a cake that I specifically said was for my husband? They didn’t ask for my approval and refused to make any changes or offer a refund.

I didn’t accept the cake, and I suspect they will just sell it to someone else and make money twice. Clearly, they care more about profit than customer satisfaction. They show no interest in your requests, don’t listen to what you want, and have no regard for good customer service.

I do not recommend ordering from this place. If all you care about is being treated respectfully and getting what you paid for, look elsewhere. All they care about is money. The choice is yours.

M
Mina Chora
Mini Birthday cake/bento cake

I was disappointed to pick up my ordered cake and find that it was not as i ordered. I had ordered the cake and then contacted your team via email/online chat requesting piping on the cake and was told that my request would be able to be fulfilled. I then went to pick it up and found that it was plain and had no piping. This cake was a birthday present for my best friend and so i was disappointed to give it to her so plainly as the brooki chocolate cake is one of hers and my favourites. I was offered another mini cake that was pink with piping but it didn't have the number i wanted on it and was the wrong flavour.
I love Brooki and all your creations but really wish i had a better experience.

V
Victoria Toapanta
The best gift

I got this for my sister’s birthday and she couldn’t be more happy! She actually loved it ❤️

M
Molly Harris
So cute and amazing!!!

The cake was perfect and turned out so cute. We loved it so much.

Express Delivery
Quality ingredients
Recyclable Packaging

The internet's favourite cookies.

Brooki Bakehouse
BAKED WITH LOVE IN BRISBANE

For people with good taste.

Flowers are nice, but cookies taste better. Our freshly baked cookies are made with love in Brisbane and shipped to you daily. We use the best quality ingredients to deliver exceptional taste and service, every time.

Quality Ingredients

We use only the most delicious ingredients to create our cookies, brownies, cakes and limited edition treats.

Delicious gifting

Enjoy an easy gifting solution by sending our freshly baked goodies to the doorstep of someone you love. Express delivery!

Sustainable packaging

Our packaging is designed and produced with a sustainable focus. All of our packaging is recyclable.

Support local

We employ a team of 30 bakers, cake decorators, delivery drivers and customer service superstars who appreciate your support.

FAQ

When will my order be shipped?

We typically process and ship orders within 1-2 business days. We ship orders Monday-Thursday (we do not ship orders on Fridays so your order does not sit in transit over the weekend). If you place an order after 8:00am Thursday, it will ship the following Monday.

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