Job Vacancy - Retail Operations Manager

 

We're searching for a talented Retail Operations Manager to drive excellence across our retail locations. This position will be responsible for driving exceptional customer experiences, streamlining processes, managing and supporting retail teams and achieving sales targets. This role is offered on a hybrid basis, operating between Brooki HQ and multiple retail locations. 

Key Responsibilities:

• Oversee Store Performance:

  • Monitor and analyse sales figures, KPIs and financial performance across all retail locations.

  • Identify areas for improvement and implement strategies to increase sales, profitability, and efficiency.

  • Develop and manage budgets, ensuring cost control and resource optimization.

• Staff Management and Development:

  • Recruit, hire, train, and develop retail staff, including store managers and sales associates.

  • Conduct performance reviews, provide constructive feedback, and implement performance improvement plans.

  • Foster a positive and productive work environment, promoting teamwork and team morale. 

  • Ensure compliance with labor laws and company policies regarding employee relations.

• Inventory and Merchandising Management:

  • Oversee inventory levels, stock rotation, and loss prevention strategies.

  • Collaborate with store managers to ensure effective product display, visual standards, and promotional execution.

  • Analyse product performance and provide feedback to buying teams for optimal assortment planning.

• Customer Experience and Service:

  • Establish and maintain high standards of customer service across all retail locations.

  • Implement strategies to enhance the customer experience and drive customer loyalty.

  • Address customer complaints and issues effectively and professionally.

• Operations and Efficiency:

  • Develop and implement operational policies and procedures to ensure smooth and efficient store operations.

  • Manage store maintenance, cleanliness, and safety standards.

  • Optimize store layouts and workflow to improve efficiency and customer flow.

  • Ensure compliance with all relevant health and safety regulations, as well as company policies and procedures.

• Technology and Systems Management:

  • Oversee the implementation and maintenance of retail technology systems (e.g., POS, inventory management software).

  • Utilise data analytics to identify trends and make informed operational decisions.

• Communication and Collaboration:

  • Act as a key liaison between retail stores and head office departments (e.g., marketing, merchandising, HR).

  • Communicate company goals, initiatives, and performance expectations to store teams.

  • Provide regular reports and updates to senior management on retail operations performance.

Apply for this job:

Please send your resume and cover letter addressing your suitability for this position to careers@brookibakehouse.com. Please ensure you include the position you are applying for in the subject header.